Overall the room was roomy for the 3 of us and all amenities were good. The staff could use a bit of customer service training. Called down to request bedding for pull out sofa but no one answer after letting it ring for quite awhile. Went down and asked person at front desk if the phone rang and they said it did but were busy with someone else. They should have answered the phone and said they would be right with me. Also, the person that delivered the bedding seemed to not know what to do - give us the bedding for us to put on or put it on themselves. They just stood there holding the bedding until I actually had to take it from them. Strange.

We booked this hotel for the first night of our honeymoon and it was excellent. All the staff were friendly and welcoming, especially Arvin who checked us in. We got a little gift of sweets and a card congratulating us on the room too which was a lovely touch. The room was lovely, and the bed was so comfortable. We’d definitely recommend the hotel, and would come back if we return to Calgary.

From the moment we entered the castle doors, the margaritas flowed and the hallways glowed. We robed up and absorbed the city from our 180 degree viewimg outpost. The staff set up a surprise birthday spread for my sweetums while we were out on the city for her to come back to balloons and goodies, it made her night! The morning janitor kept us informed about the G7 Summit and how it may affect our journey to Banff. The hotel gave is a free upgrade for the second night.